Privacy Policy

Privacy Policy

Last Updated: 04/02/26

At DPF Plumbing and Heating Ltd, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website or use our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

1. Who We Are

DPF Plumbing and Heating Ltd is a professional plumbing and heating company based in Liverpool. For the purposes of data protection law, we are the “Data Controller.”

• Company Name: DPF Plumbing and Heating Ltd

• Company Number: 09833549

• Registered Office: 215 County Road, Liverpool, Merseyside, L4 5PE

• Business Address: 55 Moss Lane, Liverpool, L9 8AE

• Email: enquiries@dpfltd.com

• Telephone: 0151 363 3059

2. Information We Collect

We may collect and process the following data about you:

• Identity Data: Name, title.

• Contact Data: Billing address, service address, email address, and telephone numbers.

• Financial Data: Bank account and payment card details (processed securely via our payment providers).

• Technical Data: IP address, browser type, and usage data when you visit our website.

• Job Data: Information about your property, boiler make/model, and history of services or repairs carried out by us.

3. How We Use Your Data

We use your information to:

• Provide quotes and fulfill contracts for plumbing or heating services.

• Process payments and manage your account.

• Register boiler warranties with manufacturers (e.g., Worcester Bosch, Ideal).

• Notify gas safety authorities (Gas Safe Register) and local authorities regarding building regulations.

• Send service reminders (e.g., your annual boiler service).

• Respond to enquiries made via our website contact form.

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

• Contractual Necessity: To perform the work you have requested.

• Legal Obligation: To comply with safety regulations (e.g., Gas Safe reporting) or tax laws (HMRC).

• Legitimate Interests: To maintain our business records and send service reminders to existing customers.

• Consent: Where you have explicitly opted in to receive marketing communications.

5. Sharing Your Information

We do not sell or rent your data to third parties. We may share your information with:

• Sub-contractors: Specialized tradespeople (e.g., electricians) working on our behalf.

• Regulatory Bodies: The Gas Safe Register and building control bodies.

• Manufacturers: To register your appliance warranty.

• Service Providers: Software providers for invoicing, scheduling, and website analytics (e.g., Google Analytics).

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes secure CRM systems, password protection, and SSL encryption on our website.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for tax and safety records).

8. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request that we correct inaccurate information.

• Erasure: Request that we delete your data (where we are not legally required to keep it).

• Object/Restrict: Object to our processing of your data for marketing or specific purposes.

• Data Portability: Request a transfer of your data to another provider.

To exercise any of these rights, please contact us at enquiries@dpfltd.com.

9. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. You can set your browser to refuse all or some cookies, but some parts of the website may become inaccessible.

10. Complaints

If you have a concern about how we handle your data, please contact us first. If we cannot resolve it, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.